“A couple of circuits have tripped, and the alert comes to me and to my electrician at the same time, so he knows before I’ve even called him. That hands-off side is the biggest benefit.”
What we noticed
Brendan put the Basis Board in as a submain during a major renovation. His electrician, an early Basis advocate, had it in neatly and talking to the app within minutes, and Brendan found the rest self-explanatory. If you can use a smartphone, he reckons, you can use it. The real test came the first time a circuit tripped. Instead of the old guessing game of whether the power was out or something had blown in the panel, his phone told him exactly what had gone. The same alert went straight to his electrician, so the right person knew about the fault the moment it happened, without Brendan having to make a call.
What changed
Now when something trips, Brendan checks the app first rather than heading down to the switchboard to work out what’s happened. Turning circuits on and off is just as easy: a tap on his phone. And because his electrician has been across the setup from day one, he’s confident any issue will get sorted fast, often before he’s even picked up the phone. His hot water cylinder sits on a managed circuit, with smarts set up around when it runs, something his electrician handled in the background that Brendan never had to get involved with. The whole thing just stays out of his way until he needs it. Brendan gave Basis a 10 out of 10. He’d recommend it without hesitation, even to his own parents, and rate it especially for the moments when something does go wrong: you check the app first, instead of heading down to the switchboard to find out what’s happened.
A 10/10 recommendation: when a circuit trips, the app shows what’s gone, and the electrician already knows.
