“It was a full house reno, and the board was a lot easier and faster to fit off. It was something new to me, but I was pleasantly surprised. Being my first install, I really valued having Basis there in person to make sure it all went smoothly, and the support has carried on well past the install. Basis takes the Spark'y feedback and turns it into product improvements. The customer was rapt and excited to see and control his loads and loving the look of it. I'd put one in my own house. It sets you apart from the rest.”
On the install
Simon's first Basis Board went in on a full house renovation. The board was new to him, but he was pleasantly surprised by how much easier and faster it was to fit off than he expected. Being his first install, he valued having Basis there in person to make sure it all went smoothly.
What stood out
For Simon the support was the standout, not just on the day but well after, with Basis taking feedback on board and making changes accordingly. The customer was the real winner, excited to see and control his loads and loving the look of the finished board. Simon would happily put one in his own home, and reckons it sets him apart from the rest.
Outcome
An easy, well-supported first install, and a customer excited to see and control their home.
