“I'm two retrofits in now and I'm sold. The product is brilliant, and the customer service behind it is amazing, you're never left on your own. For me this is simply the way of the future, and I'd rather be installing them now than playing catch-up later.”
On the install
Tom has fitted two Basis Boards so far, both in retrofit environments, dropping them into existing homes rather than new builds. Two installs in, he's comfortable with how they go together and convinced they point to where the trade is heading.
What stood out
For Tom it's the whole package. The product itself is brilliant, and the customer service behind it is what really sets Basis apart, the kind of backing that makes you want to keep installing them. He's in no doubt this is the way of the future.
Outcome
Two retrofits in and a convert. A brilliant product, standout service, and the way of the future.
